1. Information We Collect

We may collect information that you provide directly to us as well as certain information automatically when you use our website.

Personal Information You Provide

• Contact Information: Name, email address, phone number, and mailing address.
• Appointment Information: Selected services, preferred stylist or barber, appointment date and time, and booking preferences.
• Account Information: Login or account information if you create an online account.
• Payment Information: Billing and transaction information. Payments may be processed by third-party payment providers. We do not store your full credit or debit card number.
• Communications: Information you provide when contacting us by phone, text message, email, website form, social media, or chat.
• Service Preferences: Hair type, preferred styles, allergies, sensitivities, or other information you voluntarily provide so we can better serve you.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website or URL
• Date and time of visits
• Website interaction and usage information

Information From Third Parties

We may receive information from third-party services that help us operate our business, including booking platforms, payment processors, marketing platforms, analytics providers, and other service providers.

2. How We Use Your Information

We may use the information we collect to:

• Schedule, confirm, reschedule, and manage appointments.
• Provide salon and barbershop services.
• Process payments and provide receipts.
• Send appointment confirmations and reminders.
• Respond to questions, requests, and customer support inquiries.
• Personalize your experience based on your preferences.
• Send promotional offers, salon updates, or marketing communications when permitted.
• Improve our website, booking experience, services, and marketing.
• Prevent fraud, misuse, or unauthorized activity.
• Comply with applicable laws and legal obligations.

3. SMS & Marketing Communications

If you provide your phone number and consent to receive text messages, we may send you communications related to appointments, reminders, customer service, promotions, or other salon updates.

Message and data rates may apply depending on your mobile carrier. Message frequency may vary.

You may opt out of marketing text messages at any time by replying STOP. You may also contact us directly if you no longer wish to receive marketing communications.

4. How We Share Your Information

We may share information when necessary with trusted third parties, including:

Service Providers

We may work with companies that help us operate our business, such as:

• Appointment and booking platforms
• Payment processors
• Email and SMS providers
• Website hosting providers
• Analytics services
• Customer relationship management platforms
• IT and technical service providers

These providers may access information only as necessary to perform services on our behalf.

Legal Requirements

We may disclose information when required by law, court order, subpoena, government request, or when reasonably necessary to protect our business, customers, employees, property, or legal rights.

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of some or all of our business assets.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences.
• Support online booking functionality.
• Understand how visitors interact with our website.
• Improve website performance.
• Measure marketing effectiveness.
• Deliver relevant advertising or promotions, where applicable.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services.
• Maintain appointment and transaction records.
• Fulfill the purposes described in this Privacy Policy.
• Resolve disputes.
• Prevent fraud.
• Meet legal, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and our legal obligations.

7. Third-Party Websites & Services

Our website may contain links to third-party websites or services, including social media platforms, payment providers, and booking services.

These third parties operate independently and may have their own privacy policies.

Glam & Glow Hair Salon – Barbershop is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Opt out of certain marketing communications.
• Withdraw consent where processing is based on your consent.

To submit a privacy request, please contact us using the information provided below.

9. Children's Privacy

Our website is not intended to collect personal information directly from children under the age of 13.

We do not knowingly collect personal information online from children under 13 without appropriate parental or guardian consent.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and, where appropriate, delete the information.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

11. Your Marketing Choices

You can unsubscribe from promotional emails by using the Unsubscribe link included in our marketing emails.

For promotional text messages, you can reply STOP to opt out.

You may still receive non-promotional communications when necessary, such as appointment confirmations, transaction receipts, or customer service messages.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us: